SNS Foods - Survey

1. Information

2. Pre-transaction service

Satisfaction

Remarks

competitiveness of submitted offers

quality of offered products

response time to inquiries

convenience of placing orders

taking account of individual needs and preferences

contract accuracy (detail, completeness, does it contain all information from the offer and all arrangements)

friendly staff maintaining good relationship

competence of staff

flexibility on orders

lead time - time between placement of an order and delivery

3. During transaction service

ZADOWOLENIE

UWAGI

quality of goods - according to the order

packing - according to the order

labels - according to the order

completeness of delivery - quantity according to the order

timely deliveries

information on the status of the order/delivery

response time to inquiries

competence of staff

completeness of documents

correctness of documents

time from loading to sending documents by mail

time from loading to sending an invoice by mail

4. Post-transaction about company

ZADOWOLENIE

UWAGI

response time to complaints

way of handling complaints

complaints handling time

Assessment of customer satisfaction